01 / Who we are
The business behind this store.
This website is operated by Natureaallyy (Natureaallyy India), a proprietorship registered in Delhi, India, GSTIN 07CCSPG8415K1Z3. We sell botanical skincare to customers in India and Australia. If you have any question about your data, write to us at support@thenatureaallyy.com and we will help.
02 / What we collect
Only what an order needs.
When you create an account or place an order we collect your name, email address, phone number, and the delivery and billing addresses you provide, along with your order history. Payments are processed by our payment providers — we never see or store your full card or bank details. We also collect basic information about how the site is used (pages viewed, device and browser type) and preferences such as your region and currency, stored in cookies on your device.
03 / How we use it
To fulfil, support, and comply.
We use your information to process and deliver your orders, manage your account, provide customer support, issue tax invoices, prevent fraud, and send service messages about your orders. We send marketing email only if you have asked to receive it, and you can unsubscribe at any time. We do not sell your personal information.
04 / Cookies & preferences
What we store in your browser.
Essential cookies remember your bag, your region and currency choice, and your motion preference so the site works. With your consent we use analytics cookies (Google Analytics) to understand and improve the site. You can control cookies through your browser settings.
05 / Who we share it with
Trusted providers only.
We share information with the service providers who help us run the store: payment processors (such as Razorpay and Stripe), delivery and logistics partners, our email provider, and analytics. Each receives only what they need for their task, and we require them to protect it. We may also disclose information where the law requires.
06 / How long we keep it
As long as necessary.
We keep order and account records for as long as your account is active and for the period required for tax, accounting, and legal purposes. When information is no longer needed we delete or anonymise it.
07 / Your rights
Your data, your control.
You can ask us to access, correct, or delete your personal information, and to stop sending you marketing. Customers in India have rights under the Digital Personal Data Protection Act; customers in Australia are protected by the Australian Privacy Principles. To exercise any right, email support@thenatureaallyy.com and we will respond within a reasonable time.
08 / Security & children
Kept safe, not for kids.
We use appropriate technical and organisational measures to protect your information, and payment details are handled entirely by our secure payment providers. This site is intended for adults; it is not directed to children under 18, and we do not knowingly collect their data.
09 / Changes & contact
Questions are welcome.
We may update this policy from time to time; the date at the top shows the latest version. For any privacy question or request, contact us at support@thenatureaallyy.com.