Privacy Policy

At Natureaallyy, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

We collect information that you provide directly to us:

• Name and contact information (email, phone, address)
• Payment information (processed securely by our payment provider)
• Order history and preferences
• Communications you send us
• Account information if you create an account

We also collect information automatically:

• Device and browser information
• IP address and location data
• Pages visited and time spent on site
• Referring website

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and requests
• Send marketing communications (with your consent)
• Improve our website and products
• Prevent fraud and ensure security

We do not sell your personal information. We share information only with:

• Service providers who help us operate (shipping, payment processing)
• Analytics providers to improve our website
• Law enforcement when required by law

We use industry-standard security measures to protect your information. All payment information is encrypted and processed by PCI-compliant payment processors. We never store your full credit card details.

Under Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the OAIC

If you are in India or are an Indian data principal, the following applies under the Digital Personal Data Protection Act, 2023.

Consent notice: We process your personal data on the basis of your consent and for lawful purposes under the DPDP Act. We collect only what is necessary for providing our services, processing orders, and communicating with you. You may withdraw your consent at any time.

Withdrawing consent: To withdraw your consent for processing of your personal data, you may do so from your account settings (when logged in) or by contacting our grievance redressal officer at privacy@thelunivaaqgroup.com.

Your rights as a data principal: You have the right to (1) access your personal data, (2) correct inaccurate data, (3) erasure of your data (account deletion), and (4) lodge a grievance with us. These can be exercised via your account or by emailing privacy@thelunivaaqgroup.com. We will acknowledge grievances within the timeframe prescribed under the DPDP Act.

Data fiduciary and data localisation information is available from our compliance endpoint or on request.

We use cookies to improve your experience. These small files help us remember your preferences, understand how you use our site, and provide relevant content. You can control cookies through your browser settings.

With your consent, we may send you emails about new products, promotions, and skincare tips. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

If you have questions about this privacy policy or want to exercise your rights, contact us at:

Email: privacy@natureaallyy.com.au
Address: Melbourne, Victoria, Australia

We may update this policy from time to time. We'll notify you of significant changes by posting a notice on our website or sending you an email.